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Frequently Ask Questions
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  1. What is requirements for an InFOREMAX hosting services?

    No special skills are required to setup InFOREMAX hosted web portal. You do NOT need FTP file transfer, HTML knowledge and ASP programming.

  2. How do I customize the appearance of RMA web portal in a hosted environment?

    You do not need to customize the appearance of RMA web portal yourself when you select InFOREMAX hosting services. Instead, we perform the customization for you. For us to perform a web portal customization, you are required to provide the URL of your business website.

  3. How can I import my data into an InFOREMAX hosted web portal?

    You can import products, items, customers and registered products spreadsheet data into the database. For us to import data for your web portal, you are required to complete the Excel templates for importing data and send the completed files to us. Please refer to web portal user guide for instructions and details.

  4. How long will it take to setup a customized web portal after placing the order?

    We start customizing your web portal immediately after verifying your payment. The whole customization and setup processes will take approximately 1 to 2 days

  5. Can I access the source files via ftp?

    No, we are not able to provide ftp access to our hosted web portal's users. If you need to obtain your database file, please contact us for instructions and help.

  6. How do I get my database file and customized website templates after I switch my subscription licenses to premium licenses?

    You can request to obtain your database file anytime. Contact us for instructions and help. When you switch to premium licenses, we also provide your website templates given that you have purchased web portal setup package.

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