Unlimited licenses per database

Compatible third-party database

InFOREMAX Advanced RMA Management System 6.0
A feature rich system, designed to automate the labor intensive and time consuming processes of dealing with customer returns. It provides a user-friendly interface to the Customer Support team for data entry of customer and product information. Upon entering this information, an RMA number is generated and a notification is sent to the service staff via email.

The InFOREMAX RMA Management generates repair quotations and invoices for out of warranty items. By automating the paperwork generation of RMA process there are significant savings in both time and manpower resources.

The analysis and report tools also allows users to create statistical reports which includes Profitability Analysis, Parts & Labor Cost Analysis, Total Defective Materials Count, Product Failure Analysis, Turnaround Time Analysis and RMA cases reviews. InFOREMAX RMA Management provides the tools to enable an organization to run its Repair Center as an independent business.

Additional features:
Computer generated RMA number
Email notification capabilities
Manage RMA lifecycle by integrated RMA status
Track RMA history by product serial number
Track multiple product returns by a single RMA
Print forms for RMA work order and customer approval
Track the cost of materials and labor used for repair
Draw information from an external data source
Website integration with SQL version